Request account and data deletion

You can request deletion without reinstalling the app. Enter the email associated with your account. Do not send passwords, payment card details or identity documents.

What happens next

Support must confirm account ownership before taking action. Sending this form does not immediately disable or delete an account. We will contact you using the account email and explain any outstanding tasks, payments, disputes or records that need to be retained before completing the request.

The request covers your account profile, contact details, profile photos and other personal data associated with the account. Financial, dispute, fraud-prevention or legally required records may need to be retained. Support will identify retained categories, the reason and applicable retention period when processing your request; this form does not promise immediate deletion of those records.

You may also email support@australianhelper.com with the subject “Account and data deletion”.